Note : Working days are Monday-Friday. Public holidays excluded.
International Orders will have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. You should not be charged any additional costs, although we cannot guarantee this. 99% of shipments make it through customs with no issue or delay.
We are only able to deliver packages successfully if the correct address is provided during checkout.
Kindly ensure correct details are provided before placing your order.
Once your order is placed, you will immediately receive your Order Confirmation Email, which will show your order details as well as your Shipping Information. Kindly check and ensure that details are correct,
If there is an error, Notify us immediately by responding to your Order Confirmation Email and we will correct the details to ensure your package is delivered to you safely.
We Process and Ship Orders within 24 Hours, and are not able to change shipping addresses once your package has been shipped.
If your order is shipped before we are notified of any corrections needed, another order will need to be placed. S
In the event Packages are returned to us, at which time, you will be refunded minus the cost of return shipment.
We try our best to respond to all Address Change emails as quickly as possible. We cannot guarantee an address change will occur in time when requested, so kindly ensure make sure you check your address details thoroughly before placing your order.
For all packages shipped with tracking, you will be able to track and trace your package through the entire transit process. We use reliable postal services with tracking to ensure you are kept updated as your package moves towards your location.
If your package tracking displays a ‘Delivered’ scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Kindly contact us and we will help you locate your package.
If your package tracking displays a ‘Delivered’ scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.
While we pack your orders with extreme care inclusive of bubble wrap so that they won't get damaged in transit. The shipping carrier can sometimes still damage orders. In the event of damage in transit please inspect all packages at the time of acceptance and carefully verify the extent of damage before contacting us. We will not be responsible for lost items or external box damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 10 days of receiving them in the mail. Depending on the extent of the damage, we will arrange for the products replacement to be sent out to you or a refund.